Refund policy

 

Return & Refund Policy

This policy applies to all orders placed on dreammachine.systems.

1. Order Cancellations (Before Dispatch)

You may request an order cancellation at any time before your order has been fulfilled and handed over to our fulfillment partner.

  • To cancel, contact us immediately via our shop support channel or email.

  • If your order has not yet been processed for shipping, we will cancel it and issue a full refund to your original payment method.

  • If your order has already been fulfilled, it can no longer be cancelled in transit. You may return it upon arrival under our 14-day return rule outlined below.

2. 14-Day Statutory Right of Withdrawal (Returns)

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

  • Return Window: The 14-day period begins on the day you (or a designated third party other than the carrier) physically receive the last item of your order.

  • Condition of Goods: To be eligible for a full refund, the item must be returned in its original condition, complete with all components (all 91 cards, box, and all protocol cards included) without signs of damage or wear beyond standard inspection.

3. Return Shipping Costs

  • Customer Responsibility: In accordance with your checkout selection, the customer is responsible for paying all return shipping costs.

  • Shipping Method: We strongly recommend using a tracked shipping service. Dream Machine Systems FlexCo is not responsible for items lost or damaged in transit back to our facility.

4. How to Initiate a Return

  1. Submit Request: Contact customer support via dreammachine.systems within 14 days of receiving your order with your Order ID and request a return.

  2. Package Item: Securely pack the deck to prevent damage during transit.

  3. Dispatch: Ship the return package to 

Dream Machine Systems FlexCo
Lohwaggasse 13/4
1220 Vienna
Austria

5. Refund Processing

  • Inspection: Once we receive your returned item, our team will inspect it within 7 business days to verify its completeness and condition.

  • Approval & Payout: Upon approval, your refund will be processed back to your original payment method (Stripe, credit card, or PayPal).

  • Timeline: Credit card and bank processors typically take 7 to 14 business days to post the refund to your account balance.

  • Original Shipping Fees: If you return the entire order, standard delivery charges paid at purchase will be refunded. Express shipping surcharges or additional international customs fees are non-refundable.