Return & Refund Policy

This policy applies to all orders placed on dreammachine.systems.

Physical products — the card deck and related printed goods — are covered by Sections 1 to 5.

Digital products — The Deployment Masterclass, the manuscript and other content delivered online — are covered by Section 6. Sections 1 to 5 do not apply to them: there is nothing to ship back, and different statutory rules govern withdrawal.

1. Order Cancellations (Before Dispatch)

You may request an order cancellation at any time before your order has been fulfilled and handed over to our fulfillment partner.

To cancel, contact us immediately via our shop support channel or email.

If your order has not yet been processed for shipping, we will cancel it and issue a full refund to your original payment method.

If your order has already been fulfilled, it can no longer be cancelled in transit. You may return it upon arrival under our 14-day return rule outlined below.

2. 14-Day Statutory Right of Withdrawal (Returns)

Under EU consumer protection law, you have the right to withdraw from your purchase of physical goods within 14 calendar days without giving any reason.

Withdrawal Period: The 14-day period begins on the day you (or a designated third party other than the carrier) physically receive the last item of your order. The deadline is met if you send your withdrawal statement before the period expires.

Condition of Goods: You may handle the goods only as far as necessary to establish their nature, characteristics and functioning. If the goods are returned incomplete (for example, missing cards, box or protocol cards) or show damage or wear beyond that, we may deduct an amount corresponding to the loss in value from your refund. This does not affect your right to withdraw.

3. Return Shipping Costs

Customer Responsibility: In accordance with your checkout selection, the customer is responsible for paying all return shipping costs.

Shipping Method: We strongly recommend using a tracked shipping service. Dream Machine Systems FlexCo is not responsible for items lost or damaged in transit back to our facility.

4. How to Withdraw and Return

Tell us: Send us a clear statement that you are withdrawing from the purchase — via our shop support channel on dreammachine.systems or by email to signal@dreammachine.systems — with your Order ID. You may use the model withdrawal form below, but you do not have to.

Package Item: Securely pack the deck to prevent damage during transit.

Dispatch: Send the goods back without undue delay and no later than 14 days after you have told us of your withdrawal. Ship the return package to:

Happyshops
Schokholtzstr. 6
06217 Merseburg
Germany

5. Refund Processing

Refund Deadline: We refund all payments received from you, including standard delivery charges, without undue delay and no later than 14 days from the day we receive your withdrawal statement. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

Inspection: We check returned items for completeness and condition on arrival (see Section 2).

Payout: The refund is made to your original payment method.

Timeline: Credit card and bank processors typically take 7 to 14 business days to post the refund to your account balance.

Original Shipping Fees: If you return the entire order, standard delivery charges paid at purchase will be refunded. Express shipping surcharges or additional international customs fees are non-refundable.

6. Digital Products

This Section applies to digital content delivered online. Nothing is shipped, so Sections 1 to 5 do not apply.

6.1 What you are buying

The Deployment Masterclass: access runs for at least 12 months from the date of purchase. It is not a subscription: there is no recurring charge and no automatic renewal. Full terms are set out in Section 3 of our Terms of Service.

The manuscript: download of the PDF and EPUB file, sold DRM-free under CC BY-NC-ND 4.0 (see Terms, Section 3).

6.2 Right of withdrawal, and how it ends

As a consumer you have a statutory right to withdraw from a purchase of digital content within 14 days without giving a reason.

That right ends once we begin delivering the content, provided that before completing your order you:

• expressly consented to delivery starting before the 14-day period elapsed, and
• acknowledged that you thereby lose your right of withdrawal.

Both confirmations are required before your order can be completed. They are recorded on your order and repeated in your order confirmation email.

In practice: if you give both confirmations and we grant access, the purchase is final. Without them, the order cannot be completed.

Legal basis: § 18 Abs 1 Z 11 FAGG (Austria); Art. 16(m) Consumer Rights Directive (EU).

6.3 Cancelling before access is granted

If you have paid but access has not yet been granted — for example a pre-order, or an order awaiting manual review — you may cancel for a full refund. Contact us with your Order ID.

6.4 Faults and unavailability

The rules above do not limit your statutory warranty rights. If the Masterclass is not as described, is materially incomplete, or is unavailable for a sustained period through our fault, contact us with your Order ID and a description of the problem. Where we cannot resolve it, you are entitled to a proportionate price reduction or a refund.

6.5 Business and Volume licences

Business and Volume licences (see Terms of Service, Section 3) are bought in the course of a trade or profession. They are not consumer contracts and carry no statutory right of withdrawal.

Volume licences — the multi-seat tiers from TEAM CLUSTER (10 seats) upwards, each seat usable by one named individual within the purchasing organisation — can be adjusted once, within 30 days of the order date, if you activated fewer seats than you bought: we move your order to the smallest tier that covers the seats you activated and refund the price difference. License keys beyond the new tier are deactivated; only unused keys are affected, so every seat already in use stays active. If you want to keep specific unused keys, tell us which ones when you request the change. Example: 100 seats bought (GLOBAL ARCHITECTURE, EUR 10.240), 20 activated → adjusted to ENTERPRISE DEPLOYMENT (25 seats, EUR 4.096), refund EUR 6.144. A seat counts as activated once its license key has been used to log in; you can see the status of every key in the B2B dashboard. Adjustments go below TEAM CLUSTER only by prior agreement.

A Business licence (a single seat) is final once access has been granted. This does not affect your rights under Section 6.4 if the Masterclass is faulty or unavailable.

Instead of a refund, an organisation holding a Volume licence can reassign an unused or vacated seat to another individual within the same organisation (Terms of Service, Section 3). If you are unsure of your final seat count, contact us before activating seats.

6.6 How to contact us

Email signal@dreammachine.systems with your Order ID and a description of your request.

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Model withdrawal form (physical goods)

(Complete and return this form only if you wish to withdraw from the contract.)

To: Dream Machine Systems FlexCo, Lindengasse 56/18-19, 1070 Vienna, Austria, signal@dreammachine.systems

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order ID:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.