Shipping policy

SHIPPING POLICY

This Shipping Policy applies to all orders placed on dreammachine.systems.

1. Processing & Fulfillment

  • Order Dispatch: All orders are processed and transferred to our logistics network (Amazon MCF) within 1 to 2 business days (Monday through Friday, excluding public holidays).

  • Order Confirmation: Once your order is placed, you will receive an automatic email confirmation. A secondary email containing carrier tracking information will be sent as soon as your package leaves the fulfillment facility.

2. Shipping Rates & Estimated Delivery Times

Shipping costs are calculated at checkout based on the delivery destination and weight.

Shipping Zone Estimated Transit Time Rate
Austria (Domestic) 2–4 business days €4.20 (Free on orders €80+)
EU Countries 3–6 business days €7.90 (Free on orders €80+)
International (UK, CH, US, Rest of World) 6–12 business days €16.90 (Free on orders €120+)

Please note: Transit times are estimates provided by shipping carriers and are not guaranteed.

3. Customs, Duties & Import Taxes (Non-EU Orders)

  • EU Orders: Deliveries within the European Union include statutory VAT and do not incur additional customs duties.

  • Non-EU Orders (e.g., USA, UK, Switzerland): Shipments delivered outside the European Union may be subject to import duties, value-added taxes, and customs clearance fees charged by the destination country.

  • Customer Responsibility: All additional customs charges and import duties are the sole responsibility of the customer. Dream Machine Systems FlexCo has no control over these charges and cannot predict their amount.

4. Shipment Tracking

Once your package is dispatched, you will receive a tracking link via email. Please allow up to 24 hours for the tracking status to update in the carrier’s system.

If you have not received tracking information within 3 business days of placing your order, please reach out to us with your order number.

5. Address Changes & Incorrect Delivery Information

Please double-check your shipping address during checkout.

  • If you notice an error in your address, contact us immediately at signal@dreammachine.systems.

  • Once an order has been transmitted to our fulfillment system, we cannot modify the shipping address.

  • Additional shipping fees required to re-ship packages returned to us due to an incorrect address will be charged to the customer.

6. Lost, Stolen, or Damaged Packages

  • Damaged Goods: If your deck arrives damaged, please take clear photos of the damaged box and contents, and email us within 48 hours of delivery at signal@dreammachine.systems. We will arrange a replacement or issue a refund.

  • Missing Parcels: If your tracking indicates that your package was delivered but you have not received it, please check around your property or with neighbors before reaching out to support. If the package remains lost, contact us to initiate a carrier investigation.

7. Contact Information

For any questions regarding shipping or fulfillment status, please reach out to our team:

Dream Machine Systems FlexCo
Attn: Logistics & Shipping
Lindengasse 56/18-19
1070 Vienna
Austria

Support Email: signal@dreammachine.systems