TERMS OF SERVICE

OVERVIEW

Welcome to Dream Machine Systems! The terms "we", "us" and "our" refer to Dream Machine Systems FlexCo. Dream Machine Systems FlexCo operates this store and website (dreammachine.systems), including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Dream Machine Systems FlexCo is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including accessing or browsing our online store or purchasing any products, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all necessary rights to provide this information. You are solely responsible for maintaining the security of your account credentials and for all account activity.

SECTION 2 - OUR PRODUCTS

We offer both physical products, such as The Human Debug Deck, and digital products delivered online, such as The Deployment Masterclass and the manuscript. This Section concerns physical products; digital products are governed by Section 3.

We have made every effort to display as accurately as possible the colors and images of our physical products. However, exact visual appearance may differ depending on your device settings and screen configuration.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time or limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - DIGITAL PRODUCTS AND COURSE ACCESS

Scope. This Section governs digital content delivered online, including The Deployment Masterclass (the "Masterclass"). No physical item is shipped. Provisions of these Terms concerning shipping, delivery of goods, and physical returns do not apply to digital products.

The manuscript is sold DRM-free under CC BY-NC-ND 4.0: you may share copies for non-commercial purposes, but not alter or resell them. The licence types and restrictions below apply to the Masterclass only.

What you receive. On completion of payment you receive access credentials for the Masterclass. Access covers all course modules listed on the product page at the time of purchase, including any corrections or revisions we publish to those modules during your access period.

Access term. Access runs for at least 12 months from the date of purchase. This is not a subscription. There is no recurring charge and no automatic renewal, and no payment details are stored for future billing. We will not reduce your access below 12 months. Should we discontinue the Masterclass entirely, access already purchased continues for the remainder of its 12-month term.

Licence types. The Masterclass is sold under the following licences:

• Personal licence — use by one named individual for private, non-commercial purposes.
• Business licence — use by one named individual in the course of their employment, trade, or profession. May be invoiced to their organisation.
• Volume licence — the stated number of seats, each seat usable by one named individual within the purchasing organisation.

Licence scope and restrictions. Each licence grants a personal, non-transferable, non-exclusive right to access and use the Masterclass for the duration of the access term. Credentials are individual and must not be shared, resold, sub-licensed, or used concurrently by more than one person. You may not record, download, reproduce, redistribute, or publicly perform course material, or use it to create derivative or competing training material, without our prior written consent. An organisation holding a Volume licence may reassign an unused or vacated seat to another individual within the same organisation. Volume licences may also be adjusted to a smaller tier as set out in Section 6.5 of our Return & Refund Policy.

Technical requirements. Access to the Masterclass requires a current web browser and a working internet connection. We are not liable for interruptions caused by your equipment, network, or third-party infrastructure.

Right of withdrawal. Consumers have a statutory right to withdraw from a purchase of digital content within 14 days. That right ends once delivery begins, provided you have expressly consented to delivery starting before the withdrawal period elapses and acknowledged that you thereby lose the right of withdrawal. Both confirmations are collected before you can complete your order and repeated in your order confirmation. The full rules are set out in Section 6 of our Return & Refund Policy.

Business customers. Purchases made in the course of a trade or profession are not consumer contracts. The statutory right of withdrawal under the Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG) does not apply to them. Refunds for Business and Volume licences are governed by our Return & Refund Policy and any separate written agreement.

SECTION 4 - ORDERS

When you place an order, you are making an offer to purchase. Dream Machine Systems FlexCo reserves the right to accept or decline your order for any legitimate reason. Your order is not accepted until we confirm acceptance, dispatch the goods, or grant access to the digital product ordered.

Your purchases are subject to return, exchange, or refund in accordance with our Return & Refund Policy.

SECTION 5 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless stated otherwise, prices include statutory Value Added Tax (VAT) where applicable, but exclude shipping, handling, or customs charges, which are calculated and displayed during checkout. Digital products carry no shipping or handling charge.

Business customers within the European Union may provide a valid VAT identification number at checkout. Where the statutory conditions are met, intra-EU supplies to business customers are invoiced without Austrian VAT under the reverse charge procedure, and the recipient accounts for VAT in their own member state.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You represent and warrant that you are authorized to use the designated payment method.

SECTION 6 - SHIPPING AND DELIVERY

This Section applies to physical products only. Digital products are delivered as described in Section 3.

Delivery times provided are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs clearance, or circumstances outside our reasonable control.

For consumers residing within the European Union, title and risk of loss pass to you upon physical receipt of the goods by you or a designated third party. For non-consumer or commercial orders, risk passes upon transfer of the goods to the shipping carrier.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services—including all trademarks, brand assets, text, deck architecture, graphics, card descriptions, course material, designs, product packaging, and software code—are owned by Dream Machine Systems FlexCo or its licensors and are protected by applicable Austrian, European, and international copyright, trademark, and intellectual property laws.

Except where a licence granted with a specific product provides otherwise, these Terms permit you to use the Services for personal, non-commercial use only. The licence terms applying to The Deployment Masterclass, including commercial use under a Business or Volume licence, are set out in Section 3. You must not reproduce, distribute, modify, create derivative works of, publicly display, or commercialize any material from our Services or products beyond the scope of the licence you hold, without our prior written consent.

The manuscript is licensed under CC BY-NC-ND 4.0 (see Section 3), which permits non-commercial sharing of unaltered copies.

Dream Machine and associated logos (including the visual Eye Logo) are registered trademarks or pending marks of Robert Seyfriedsberger / Dream Machine Systems FlexCo.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools (e.g., analytics or payment gateways) which we neither monitor nor have control over. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties. Your use of optional third-party tools is entirely at your own risk.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain hyperlinks to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials. We are not liable for any harm or damages related to your purchase or use of goods, services, or resources made in connection with any third-party websites.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Dream Machine Systems FlexCo is powered by Shopify, which provides us with the online e-commerce platform. However, any sales and purchases you make in our store are made directly with Dream Machine Systems FlexCo. Shopify is not responsible for any sales contracts, product fulfillment, or claims arising from your purchase.

SECTION 11 - PRIVACY POLICY

All personal information collected through the Services is processed in accordance with our Privacy Policy and applicable General Data Protection Regulation (GDPR) requirements.

SECTION 12 - FEEDBACK AND SUBMISSIONS

If you submit ideas, feedback, product reviews, or suggestions to us, you grant us a worldwide, non-exclusive, royalty-free license to use, publish, and distribute that content for any operational or promotional purpose. You agree that your feedback will not violate any third-party rights or contain malware or offensive material.

SECTION 13 - ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

SECTION 14 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international, federal, or local laws and regulations; (c) to infringe upon or violate our intellectual property rights or the rights of others; (d) to transmit malicious code, viruses, or scrapers; (e) to harvest personal data of others; or (f) to share, resell, or circumvent access controls on any digital product.

SECTION 15 - AGENT & AUTOMATED ACCESS

Software or automated agents ("Agents") accessing the Services must identify themselves accurately in HTTP/HTTPS headers using standard Agent/[agent name] formatting and must not bypass CAPTCHAs, security measures, or attempt unauthorized data scraping.

SECTION 16 - TERMINATION

We reserve the right to suspend or terminate your access to the Services at any time if you breach any provision of these Terms of Service. Where we suspend or terminate access to a digital product you have paid for, and the suspension or termination is not attributable to your breach of these Terms, we will refund the unused portion of your access term on a pro rata basis.

Provisions relating to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law shall survive termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

Except as required by mandatory consumer protection legislation, the Services and products offered are provided "as is" and "as available" for your use, without any explicit or implied warranties of merchantability, fitness for a particular purpose, or durability.

SECTION 18 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law (including mandatory statutory consumer rights under EU and Austrian law), Dream Machine Systems FlexCo, its directors, employees, or partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of any product or service.

Nothing in these Terms excludes or limits our liability for intent, gross negligence, personal injury, or liability under statutory product liability legislation (Produkthaftungsgesetz).

SECTION 19 - INDEMNIFICATION

You agree to indemnify and hold harmless Dream Machine Systems FlexCo and its officers from any third-party claims, liabilities, or legal expenses arising out of your breach of these Terms of Service or violation of applicable laws.

SECTION 20 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

SECTION 21 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Austria, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

• For B2B transactions: The competent court in Vienna, Austria shall have exclusive jurisdiction.
• For Consumers in the EU: Mandatory statutory consumer protection rights of your country of residence remain unaffected, and you may bring legal proceedings in your local competent court.

SECTION 22 - Google Ads Conversion Measurement

We advertise our products with Google search ads (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland). Our store uses the Google & YouTube app for Shopify, which loads the Google tag. If you have accepted marketing and analytics cookies in our cookie banner, Google Ads records whether a visit that started with a click on one of our ads led to a purchase, together with the order value (conversion measurement). The click is identified by a click ID that Google adds to the ad link. We use this to measure and steer our own ad spending.

Legal basis: your consent (Art 6(1)(a) GDPR, § 165(3) TKG 2021), which you can withdraw at any time in the cookie settings of this store. Google may process data in the USA under the EU-US Data Privacy Framework. More information: https://policies.google.com/privacy

Transfers to US companies certified under the EU-US Data Privacy Framework, such as Google, rely on the European Commission's adequacy decision for that framework.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at signal@dreammachine.systems.

Company Details:

Dream Machine Systems FlexCo
Lindengasse 56/18-19
1070 Vienna
Austria

Company Registration (Firmenbuch): 675013t
VAT ID (UID): ATU83213078